Frequently Asked Questions
Our team are available Monday to Friday 9am-3pm, no appointment is required, but it is recommended.
Saturdays are by appointment only.
We are closed on public holidays.
Our most popular size is a “finger” slice, this is 7.5cm x 3cm x 2.5cm it is best for most occasions where there is other food being served.
Our “dessert” slice is 7.5cm x 5cm x 3cm and is best if no other sweets are being served.
If you visit our showroom we can show you the actual sizes we recommend, otherwise we are happy to email you our information sheet for dimensions and cutting instructions.
A standard height tier is like any cake tin you will find for sale, our standard tier height is 3 inches tall.
When we refer to a double stack/extended tier, this is actually 2 cakes on top of each other iced as one and will generally cost more than a standard tier height cake.
Due to availability, seasons and cost variables we recommend you supply your own fresh florals which can be given to us a day before your event and we can put them in the cake at no extra charge.
Alternatively, if you have hired a florist for your event it will be best to ask them to provide a few extra to be put in on the day.
The cost will depend on various factors, like serves required, serving size, the type of icing as well as how complex the design is.
If you have a certain budget in mind it is best to have a consultation, this way we can recommend ways to reduce the cost if possible and show you other design ideas similar to what you like that may be less complex and therefore cost a little less.
You are welcome to bring as much inspiration as you wish, photos, colour samples etc.
If you are not sure of exactly what you want our experienced designers will be able to assist you.
If you choose to pick your cake up its best to have the car as cool as possible with the air
conditioning on at least 30 min before pickup, once home a flat,cool dry spot out of direct sunlight.
Our fondant finished cakes cannot go in the fridge as this causes the icing to sweat and will soften
any icing figurines and decorations.
After serving refrigerate in an air tight container.
For butter icing finish and chocolate ganache finish it is best to refrigerate and take out 50 min prior
to your event as our cakes are best served at room temperature.
All our icing figurines and sugar flowers are made especially for our customers and their individual cake designs and cannot be sold separately.
While for certain events its lovely to have a friend or family member offer to make the cake, we find for special once in a lifetime celebrations people prefer to engage the services of a professional company. Over our 30 years in the industry there have been plenty of times a bride has come to us in tears a few days before the wedding as they have found their friend has fallen sick, or their children are ill. We understand these things happen in life.
At Celebration cakes, we have a very close knit talented team of individuals and when a member is sick or away there will always be a decorator to make your cake for your special day.
You will also find many restaurants and function centres will hesitate to accept delivery of a cake
From someone without the proper public liability and other insurances required that a professional business will have obtained.